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What our clients would like you to know…
They are a true pleasure to work with. The staff is always willing to go above and beyond to help us with questions. Donna is always extremely helpful and is very quick in her response time. I would highly recommend them!
Heidi J. Viestenz
Human Resource Representative
Merchants Financial Group
This is the best background check company I have worked with by far in the Twin Cities area. They are able to provide the most up to date and accurate information when it comes to background checks.
Not only do they provide accurate background check information, but they also are very knowledgeable with the law and apply it to your organization so that you as the employer are not put at greater risk.
They are also very timely and their customer service is superior in that I can always get in touch with someone immediately. They strive to be the best in the business by continually requesting how they can do better from their customers and then delivering on those requests.
Julie N. Zarn, PHR
Human Resources Manager
Mendota Insurance, Mendakota Insurance
We are a long time customer and very pleased with the customer service we continually receive. They take the time to train our users and assist us in setting up and keying our accounts for acquisitions. Our questions are always answered in a friendly and timely manner.
Lynn Geyen
Human Resource Representative
Sand Companies, Inc.
“Prior to getting together with them, we had been with another company for over twenty years. Changing vendors isn’t something we take lightly and it was a carefully considered decision. We’ve been with them for about a year and we are extremely pleased with the level of service. Every representative that we have been in contact with has done an excellent job, and our main contact is always available for us - I call him and if I don’t get him right away, he calls me back in ten minutes.
“The management reports they give us provide a snapshot of the people we are renting to and I can search all kinds of information by category. Information that I otherwise wouldn’t be able to capture is made available via these on-line reports, which from a marketing perspective, is very valuable.
“There hasn’t been anything that we have asked for that they haven’t delivered. We will ask a representative, “Can we do this…can we implement that?” and within 2 – 6 weeks, that request is handled. That’s a big deal! I know from my own professional background what it takes to deliver on web based enhancements and I really appreciate their approach.
“Today, screening is just too important to take lightly. We chose this company over another company and it has been well worth it. We definitely feel like we’re at the start of another long vendor relationship.”
Patti Trongard
Filister Enterprises
“We’ve been with them for close to ten years; they perform criminal and background checks on all our prospective residents and soon, they will be handling all our employment screening. They are kind of growing with us, in a sense. For example, we’ll say, “I wish we could use this category…I wish we knew how to track where our applicants are coming from…” and in response, they will propose a new innovation or a new development. They’re always listening to us…always accommodating us and responding to our needs.
“It seems to me that they are one step ahead of the game. They're in tune with industries and with specific companies - they understand you and they understand the context that you’re working in. At one time, we only did statewide checks and it is with them that we expanded our searches. At one time, we had to select individual reports prior to entering the relevant information; now, we have enhanced our reporting system and cut out a lot of those steps. They aren't afraid of things changing; actually, they seem to really embrace change – they see it as an opportunity to be innovative.
“As a company, we try to put ourselves in our resident applicants’ shoes. We’re not just moving them into an apartment; we are moving them into a home. We are able to accommodate our resident applicants because they are sensitive to our needs. They are there, doing the proper screening, helping us get our residents the homes they want.
“In all the years I’ve been calling, I’ve never talked to someone who sounded like they were having a bad day…everyone I’ve ever spoken to there has been totally willing to help me. Anytime there’s ever been an inconsistency between a report and an application, they have followed up and pursued the explanation. They explore every option, they offer suggestions and alternatives…they take the time to answer your questions fully and accurately.”
Anita Hall
Lloyd Management
“One of the first things that really impressed me was just how many choices they were able to offer us. Their representative was terrific and presented us with all kinds of affordable options for local, statewide and national screening. The approach really appealed to me because we’re a unique organization that’s always changing. A single sporting event can involve over 10,000 kids from 14 or 15 communities across Minnesota; the volume of kids and the diversity among communities is huge. We’re able to be flexible in our approach because they are flexible for us.
“Obviously, every sport is different and has its own unique features; but from our best practices point of view, every sport has to be the same in terms of safety. We’ve been concentrating on developing and implementing best practices for the last decade or so, and for four of those years, we’ve been referring clients to them with nothing but positive feedback. They have a presence on our website; we feature them in every one of our newsletters…it’s a pleasure to send people to a company that you know is credible, and truly committed to what you’re trying to do.
“When we educate parents and volunteers about how to administer their community athletic associations, the first thing we talk about is best practices – and that includes background checking as well as coach’s education. Putting together a team is actually a derivative of what you really have to do, which is put out a product that will be safe. They help these associations help themselves by getting them to think a little differently – by getting them to make the connection between the success of the team and the safety of the players.”
Minnesota Youth Athletic Association (MYAS)
Dan Klinkhammer
“Trusted Employees has been an outstanding resource and service for Great Clips, Inc. Their trustworthy business practices, professional way of handling our requests and the timeliness that each staff member ensues is the reason we continue to do business with Trusted Employees. Their reliability makes our jobs easier because we know we are getting the best service available. “
Rob Goggins- V.P of Franchise Development, Great Clips, Inc.
“Trusted Employees was extremely knowledgeable and helpful while we transitioned our process for obtaining criminal background checks. Their team went the extra mile to ensure we were in compliance with state statute and understood how to access information on their website. The criminal background checks are turned around within 24 hours and the information is listed in a format that is easy to understand and track. Thank you Trusted Employees for streamlining our criminal background check process!“
Amy Partch Personnel Secretary and HIPAA Privacy Officer Sauk Rapids-Rice Public Schools ISD 47